Okay, I'll play along. I would not agree. BW is responsible for literally everything that happens with their product. All the praise and all the criticism. Will the community get credit when things are going well ? of course not. They get every inch of the credit due to taking the risk involved. They have the ownership over it. And therefore all the rewards and consequences belong to them.
My advice is they should take extreme ownership for the problems. Admit mistakes and wrong doings with a serious plan to fix the problems. No one really wants a bunch of lip service either. People will see real solutions and action. Even if the road is rocky on the way they will begin to earn trust and respect from those that would support them.
But that is one persons opinion and I expect a lot out of people in general so there is that. Their ego will be devastated and they will need to humble themselves but it's not too late. It never is. They 100% created the problem and it is 100% their responsibility to fix it.