Welp... As you said. : Greetings!
This is Jade from Star Wars™: The Old Republic™ Customer Service and thank you for contacting us about the issue you encountered about romance of Lana Beniko. I've checked this particular case appears to have been caused by a bug within the game that will need to be corrected in a future game update and as such, cannot be corrected by Customer Service.
To allow us to identify and correct these issues, we would request that you submit a Bug Report on this issue. Bug Reports submitted though the In-Game Help Center go directly to our development QA team and not to Customer Service. To submit a bug, you can type /bug in your chat window or select Bug Report from the drop down when creating a new ticket in the In-Game Help Center.
We also recommend checking the latest patch notes at http://www.swtor.com/patchnotes for information on any fixes or changes in our game updates or our Known Bug list which can be found at the top of our Bug Forums here: http://www.swtor.com/community/forumdisplay.php?f=417.We regret that we will be unable to provide you with further updates on this issue directly.
We would like to apologize for any inconvenience this may have caused, and to thank you again for the valuable feedback you have provided. Please do not hesitate to report any other issues you may encounter while playing. If you require further assistance with this or any other issue, please do not hesitate to contact us again. To check some information for the game you use our self help option: http://www.swtor.com/. or help.ea.com.
Thank you for playing Star Wars™: The Old Republic™. We appreciate your custom and are always glad to assist you.
Regards,
Jade
Star Wars ™: The Old Republic™ Customer Service
I'll try to contact them once more and ask them if they could flag it.