I do not know if anyone else has this issue.
What happens to me is I'm on a character Empire or Republic at some point, not the same per character, the game locks up. ESC does not work, Ctrl..Alt..Del does not work. So I have to restart my computer which means resetting preferences all over again.
Have placed ticket, CS can log on to my characters but I can't.
Been advised to call, which I will do, just find the super slow loading (just this game not anything else I use), the having to get a password everytime I want to access the forums to be irritating at best.
I have played World of Warcraft 11 years, ESO and others and had very good customer service results and never had a game lock up like this.
All in all getting very frustrated.