No kidding, doing tech support is not a degree in computer science, Sargrith is dead on target, This team in one shape or another has had five years to work on some of the most rudimentary bugs but didn't touch them because in my estimation they concluded they were not game breaking and players would just live with it... Sprites frozen mid virtual air, under virtual ground.. Clipping issues etc... Now I will give a tip of the hat to the stupidity of bean counters who may have told corporate that it was not important so don't allocate resources to it. The big bugs like Arcann fight and the like were completely avoidable if they bothered to use a PTR.