Try submitting a ticket, if they don't respond it will stay open forever until they get to it, it would also take some time to verify your claims.

I was just wondering is KOTFE and KOTET were actually lore and how it all fits

Are you sure you completed it? Oggurobb repairs HK-55 in the alliance alert Arma Rasa where you basiclly calibrate his morals when it comes to killing

its also best to get some of your companions to influence rank 10 (Bowdaar, Qyzen, Doctor Lokin) if you have them in your class story so you dont need to grind for them later

If you can't see any of the servers that means the game is currently under maintenance or your internet is out and couldn't load the servers.