Put me in this camp, as well. I have a laptop I have optimized for gaming purposes, on a dedicated internet connection with no issues for other games & streaming services. I also consider myself a pretty understanding person on the provider side of MMORPGs. However, I had been trying to 'deal' with the game-breaking issues since 3.0. Like others, I had had enough of the long loads, phasing, UI, and even crafting menus being affected; everything set as low as it could go, and I still struggled doing instances with a friend & 2 companions. I went through every fix possible - on official and other threads (had the internet company come out, took my rig in for a physical cleaning & checkup, etc.) Because it was only THIS game - and one which has my dedicated hobby gaming time - before coming to the conclusion: it is not my end of it. You are a company, trying to provide a product, and a service, and make a profit, in a very competitive market. After almost 10 years vested in Blizzard, I made the jump over to here, just over a year ago. And I love the storylines and universe you have breathed life into. I'm not a top-rank PvPer, I don't belong to any guild, I am not an industry insider running a tech blog or youtube channel. I am a gamer. I love it like I love reading. The subscription is, as far as I am concerned, a value for the money; I would spend as much just watching 1-2 movies here in Taiwan (not taking into account parking, snacks, etc.). But . . . that is for an enjoyable gaming experience. And I - like many others - have lost that. I thought, post-Rakghoul event, the revert might fix things. But it hasn't. And now, I look at my subscription and occasional micro-transactions for cartel coins, and I am thinking: I'd be better off going back to WoW, or exploring other games via Steam. I can't, in good conscience, advise my students or friends to join me in the state things are. If you are pushing out mid and low-end system specs, then tell us. If you are pushing out FTP, then tell us. But not fixing it and not keeping it a VERY regular 2-way channel is not helping anyone. We all have our limits, and I've just about hit mine. From everything else I have run across, lots and lots of others feel the same.

hmmm - newer player to the game, but thought I might ask/post here before trying to submit a ticket. I did the mission line (enjoyed it!), and unlocked it on my Shadow. The gear HK came with was below level, but I had acquired other essentially 'naked' companions during the 12x exp grab. I stripped out all the 50 blue mods, armoring, and enhancements from both his equipped gear and the bag of gear that showed up in my inventory, which is similar as to when you acquire Treek. (And for Treek, an extra bag of gear has shown up each time I have gotten Treek). Yesterday, I went ahead and picked another HK up, vial the Cartel Coin legacy unlock, on a 35 alt. He showed up in my companions list instantly, and had his 1st convo when I got to my ship. However, the extra bag of gear - which I planned on stripping for all the blues when I hit 50, for myself and/or for Treek - is nowhere to be seen - not in inventory, not in mailbox. Anyone have any insight? Should have I waited until 50 to purchase? Do the legacy/cash HK unlocks NOT get the extra bag of gear? Is it only a 1-time deal per account? Is it only awarded when you do the actual quests? I have a stable of 6 other characters, and they well all get him - but that bag o goodies I do have a use for!