Same story, Different Day. Ok Bio, I realize issues occur, but I expect at the very least you would post something telling your customer base that you are aware of the issue. I also expect some information from Customer Support on what actual actions we should take to reconcile this issue. I did open a Ticket reporting the issue from the character selection screen in hopes that it gets some form of official response. In my search of the web site in hopes of finding some information on the issue I noticed there is a "Test Server", I would presume that just possibly your Technical Staff might consider actually Testing a patch before committing your customer base to it and that your tests might possibly reveal some issues. As a Process Engineer I highly recommend such actions. I also recommend some analytical tools your technical staff might employ once issues are found. Analytical tools such as a Taguchi Diagram, 5Y and possibly 8D analysis to allow you to navigate to the Root Cause of the issue and perform an appropriate Failure Analysis to reveal potential containment and corrective action strategies. I would also highly recommend staffing competent Software Engineers that are appropriately educated and experienced in these forms of activities with respect to the system you are managing. If your Technical Staff is interested in learning more about these powerful analytical tools and how to employ them to correct this issue I would be willing to forgo any consultation fees I normally charge as I really enjoy playing this Cartoon Space Game and anxiously await the time when I can enjoy it again. Kind Regards, NubbyBlue