If CS cannot do anything about the issue, then just direct the caller to someone who can and not start arguing with him and use your own personal thoughts about the change.
However, I still think that the removal is just silly and can't understand the reason behind it. We need more, not less gear. Not everyone will ofcourse agree, but seen from the RP community, everyone looking the same is not a good thing. For example in the call, they used a dresscode for a military guild, which makes perfect sense. But everyone strolling around Nar Shaddaa wearing the equipments that goes below 350k on the gtn (( non subscribers )). There is only so much gear below the price and with removal of vendors providing gear for PVP comms or datacrystals, the available gear decreases drasticly.
