I know this topic has been beaten to death, but it seems no one is listening..
The game goes live tomorrow, and every server has a queue time on it.
The answers is not more servers, it is better hardware. Fire whoever you outsourced your hardware requirements too and hire someone new and start transitioning now. If you do not get this fixed before everyones free month is up, no one is going to sign up for a subscription. Any queue on any server is cause for alarms and emergency funds to fix. IF hardware is not an option, you need to start offering free transfers to other servers to help balance them out. A 'FULL' server should very rarely have a queue time even during peak hours, populate accordingly. Do not concern yourself with how many players can play with each other, that will all work out when everyone gets to 50.
No subscriptions = no money for bioware = cutbacks in staffing = bug fixes and GMing is slowed down = even the hardcore players start to leave because they are fed up.
when average joe snuffy gets home from work and wants to play, he doesnt want to pay x money a month to have to wait for 30 min to 3 hours to play, he wants to play now, cause he still has to feed the kids, kiss the wife, and goto bed because he has to work tomorrow.
When average gamer is in a flashpoint/raid/whatever and disconnects, having a queue time not only hurts his playtime, but every person he was in a group with. with your current setup, endgame content isnt a possibility.
You have an awesome game, one that all other MMO's in the future will be measured against.. As it stands now, the measurement will be 'what not to do'.. and not 'look at all this great content'...
I have been paying Blizzard $30 a month since 2005, and still am.. If you want a similar commitment, you have to get rid of queue times, it was blizzards first big issue too. fix it.