That's a false statement. It's posted in general discussion. It is for the player base to argue and express opinions with each other. I attack these kinds of threads because of posts such as
"I think it'd be generous to give all current subscribers early access." - Self entitlement.
"you guys white knighting bioware on the forums are pathetic" - aggressive and uneducated
"My bad for putting together a funeral in my families time of need. You sob's." - Bioware, like any company, doesn't care. Don't pull heart strings because they didn't look into why your sub lapsed and you can't play. Harsh, I know. You have my condolences, but don't place blame on Bioware.
Don't get me started on the dude who thought it was Bioware's fault for not telling him his credit card had expired.