I know Bioware get a lot of hate on this forum so I would just like to take the time to congratulate them on being awesome today. A few weeks ago I accidentally discarded an Eradicator's Cuirass and they responded in a polite, funny, apologetic and helpful manor today. This is what they said:
"Firstly, I want to apologize for how long it took to get back to you. With the new expansion, our queue has gone a little crazy compared to normal. I really do appreciate your patience while we work to catch back up with everything and rest assured, I will be able to resolve your issue.
I have investigated your account and could locate the dreadful destruction of your Eradicator's Cuirass. I am please to tell you that I have restored that item.
I must also informed you that while I remotely accessed your character, Lordmathers got a bad case of Rakghoul infection and died gracefully by exploding. I am certainly sorry for that.
As I said, I know it took a while to get to your ticket so I went ahead and granted your account 250 Cartel Coins! I know it isn't much and I truly wish there was more I could do, but hopefully you know I'm doing my best to knock down this queue to a normal handle time and I won't rest until its done!"
I would like to personally thank Thierry for assisting me.