I was on the Imperial Fleet and saw a lot of other players having the same question, and getting a bit frustrated. I hope this post helps you all. In order to get a free level 60 and early access to KOTFE expansion you had to be subscribed from August 10th-October 19th. Having subscribed myself on September 5th, I don't meet the requirements and can not go to Early Access, or have a free level 60 until the 27th. I hope that clears it up for you guys I read it here: "Early Access is a special reward for those subscribers who were as excited as we are about this new expansion that signals a return to our BioWare story-telling roots. Entry to Early Access was announced when we announced the new Digital Expansion and was a reward for all Subscribers who were actively subscribed from July through early October. During each of those months, active Subscribers also earned several other unique rewards including the ability to have Nico Okarr as your Companion in-game! We appreciate your support and look forward to hearing your feedback on the epic new adventure introduced with Knights of the Fallen Empire." Link: http://www.swtor.com/info/news/blog/20151020