Well after 11 days FINALLY!!! I got a refund.

The solution is simple refund the Coins we were charged for and then they can investigate why it happened. I HAVE WAITED FOR OVER A WEEK AND THIS IS TRYING MY PATIENT!!! I gotten no response in game. I called EA Customer service 2x now with no solution. The only person to reach out to me was JackieKo the Community Moderator. This is not how to help your customers. Quick update: Called Customer Service and told them I want a refund and to connect me to the Billings Department. No go there. Because it is still under investigation they cannot issue a refund. VERY PISSED OFF NOW!!! 9 Days now.

Called EA Customer Service today. I ask for a refund EA Customer Service could not do it and told me that they would forward it to billings to review and either refund my purchase or give me my cartel coins. Here is the email I got after the call. Our team has identified the cause and the issue is Known now. dont worry, I have escalated the case to the Concerned team and the case is being investigated at the moment, We will email you regarding the update as soon as we fix the issue. Really thankyou for your patience and understanding on the matter and Really apologize for the inconvenience caused. AAARRRGGGHHH!!!

4 days now since you took my money and no Cartel coins!!! No response here or in game.

I bought 5500 Cartel Coins on the 7/27/21, it was pending with my bank. 7/28/21 the money was taking out of my account and I got no Cartel Coins. I submitted a ticket in game on the 7/28/21 and got no response. It is still there in Help Ticket history. Called EA Customer Service on 7/29/21 and was told I wasn't the only one with this problem and it would be fixed soon and I would have to wait. Today is 7/30/21 still no Cartel Coins. I didn't purchase my coins through Steam, I used SWTOR webpage to do the purchase. You have record of the purchase, you took the money but NO product delivered. Plz fix this soon!!!