I aquired the revan reborn lower and supplementary boxes from th dvl event which randomly disappeared so I've contacted cs multiple times now and it's been almost 2 months since the issue but all I keep getting back is "Im sorry but I can only sympathise but we are not able to help you, I'm sorry if this wasn't the answer you were hoping for" BS so annoying and now I wish I took screenshots so a warning and tip to everyone, whenever you get an expensive item, screenshot it CS won't help you.