The HK helmet was a disappointment, but I paid for another three months anyway hoping things would get better. This latest batch, with all the bugs and a nude Cathar are unacceptable. One glitch far and wide the 500 people in my guild have already experienced it. Aparantly nude characters aren't important fixes on a family game. If we are to be betta testers for patches, as is the current case, perhaps paying to test your game is the wrong way about going about this. If you had a team dedicated to applying nd working kinks out of the game before release, this could be avoided.
If an item per month is your way of saying thanks for continuing to pay to play, it is a joke and insult. We pay 15$ a month not only to keep the game afloat, but to invest in it's future, which seems to be diminishing. Perhaps offer your long standing players with time and dedication to the game. the item they can actual use, and events to actually benefit from them.
If you want to retain the players you have who pay, I suggest focusing more on them, than new players who will unsubscribe after 4-8 weeks.