Well that bites, I still don't get the "can't prove it" part since I HAVE the rewards in my inventory and they are bound, not tradeable. So I had to have gotten them off the slot machines. At least I can assume they are fixed this time and I hopefully will not lose them again. (knock on wood) Thanks for the replies though everyone, much appreciated.
It's still a terrible policy, and a huge thunder-cracking slap in the face.