Their 4 responses had nothing to do with my ticket. They don't need to change the system back to give me what I want. I am over the augment schematic issue. That no longer matters. The schematic I want is for artifice. Color crystals are still for artifice. So they are very capable of fixing my issue. Nothing in the game needs to be changed for them to solve the problem.

Many people in Customer service don't take the time to thoroughly read the tickets. Or perhaps Bioware hires people who can't read very well. Its hard to say which one it is. I opened 4 tickets for the same problem and each time they gave me a prewritten response that has nothing to do with my ticket. I opened a 5th ticket over three weeks ago and have yet to get a response back. It makes me wonder if they choose to just delete it and ignore it. I may have to open a 6th ticket. This is totally unacceptable. With all the money Bioware makes in this game, you would think they would hire more people to answer tickets. I have never had this type of experience with any other company in my life.

Just about everything you said is wrong. I am no longer arguing that it should be granted to me because it did not drop after a certain number of times. I am arguing that it should be granted because there was no warning about it being removed. Its that simple. Its rude to remove items without any warning. Rather they have to or not is irrelevant. Its about showing respect for your customers. You seem to be forgetting that this is a business. And Eric never said that all old schematics were being removed. He was talking about the old schematics from crafting trainers.If you looked at the response that Eric responded to, then that would have been very clear. I would also like to mention the fact that only some of the schematics from trainers were removed. Not all of them like Eric said. So his comment was not accurate. It was vague at best. He should have mentioned exactly which ones were being removed. Besides the schematic that I want does not come from the crafting trainer. That means that it would have to be excluded from the list of schematics being removed according to Eric Musco's comment that you mentioned. That comment had nothing to do with the grade 6 crafting pvp box at all. I have gone to insane lengths to try to get this item. And now all the sudden they remove it without any warning. What part of that is funny? I have seen way funnier threads than this one. And this one is not even the slightest bit funny.

There are so many other items that got removed from this game with update 4.0. without any warning, such as white-purple-blue and White-Yellow-Orange crystal schematics. Fortunately I got those before they were removed. But it is rude to remove items without informing people.

The schematic not dropping after a certain number of times is not the argument at this point. I understand how random number generator works. I am upset because it is unfair to remove an item without telling us in advance. If this is by a long shot caused by a bug then Bioware should let everyone know that it is bugged and that they are working on a fix or will in the future. Why everyone here is ok with being left in the dark is beyond me.

I have never come across someone who has the schematic in unbound form. But I have seen a few people who can craft it. So the schematic does exist and had to have dropped at least at some point. Before the box was removed customer service told me they investigated the case and that it does drop from there. Rather that is true or not, I don't know. But I can confirm that I got schematic for Yellow war hero's crystal and cyan war hero's crystal from that box. I had to open nearly 200 boxes to get these 2 schematics. So it doesn't appear to have ever been bugged. Though I can not 100% prove that, the facts that I have provided so far, show that it is pretty unlikely that it was ever bugged. And while it is true Bioware has the legal right to make any change they want without informing people, It is not very professional. And considering the fact that this game is a business they should absolutely tell people whats going on. I am just asking them to be fair. If they are not going to grant me the schematic, then they should at least bring the box back since there was no fair warning of its removal. That would be a good alternative.

according to dictionary.com Ethical is pertaining to or dealing with morals or the principles of morality. Moral means of, relating to, or concerned with the principles or rules of right conduct or the distinction between right and wrong. It is wrong to remove items from the game when people are paying real money to play the game. SInce people are paying real money, Bioware should have the courteous to let people know in advance when they are going to make changes to the game. How is making changes to the game that people are paying for without any advance notice not unethical?

It's funny you would bring that up. I actually tried sending a toon on every server in hopes of finding the Schematic: Advanced Blue War hero hero's crystal. I could never find it for sale on the gtn on any server. I check the gtn regularly. Before transfers were available in this game, I checked on my home server everyday for 2 years. I have never seen it for sale before. I have opened exactly 221 grade 6 crafting pvp boxes. That is 221,000 warzone commendations spent. I have even tried asking on the forums if anyone has one for sale. I have offered millions of credits for it. Still no takers. I recently made a new thread offering to trade the yellow war hero crystal Schematic for it. Still no takers. I know this has become a joke to some, but I have been through a lot. I have literally done everything in my power to get this Schematic. So to suddenly remove the grade 6 crafting pvp box without any advance notice, is really horrible because now all of my efforts are in vain.

First I would like to say thank you for taking the time to respond. I am not trying to badger, belittle or insult Bioware employees. I have not resorted to name calling. I have argued based on facts and have not attacked anyone personally. I just say things the way they are. In my tickets I made sure that I was respective and nice about it. I understand that there are rules that every company has to follow. I also understand however, that companies have supervisors who have to ability to pend rules in unique or unusual cases, and also in cases where they have unintentionally harmed a customer. They can pend rules to make a customer happy. This thread was made with the intention to find out if other people are experiencing this long wait time. It wasn't intented to turn into the thread that it did. That is why I did not mention my issue at first. I knew it would cause a lot of controversy. But someone asked what the problem was. Since I don't like ignoring people, I answered the question.

that is an excellent point. if I am the only one who cares about this, then why should it matter if I am granted the schematic?

No its probably not a bug. They most likely sent me an prewritten email without really reading my email. They do that a lot, so prewritten responses are not something that can be taken seriously.

You are misquoting me. I never said they should still be in the game because of their name. And no they do not have different stats. They both have the same stats, except the low level (under level 50) might and resolve augments have more mastery points than the equivalent level versatile augments. And how am I wanting something for nothing? I spent years trying to get the schematic: Advanced Blue War Hero's crystal. I spent literally hundreds of thousands of warzone commendations in attempt to get it. Now all of a sudden they remove it without any warning. I have clearly been wronged here. How is this wanting something for nothing?

The circumstances are much different now. In the past I argued I should be granted the schematic because it did not drop after a certain number of times. That is no longer the case. I am now complaining about it being removed without any warning. There is now fault on their end.The circumstances are now different therefore, my case needs to be reevaluated. When circumstances change, so do rules.

It is unethical because they removed the item without informing the SWTOR community. It wouldn't have taken them long to post a warning in the developer tracker telling people to try to get it now if they want it. It is wrong to make changes to a game without warning people. Many players are paying good money to play this game. They should be treated with respect. The developers should have the human decency to let people know when any item is being removed, especially if it is being removed for good. I was previously told by customer service that they let people know whenever an item is being removed. They have broken that promise. They need to honor their word.

It is an unethical decision made by bioware. They removed the grade 6 crafting pvp box from the game without any announcement. The Schematic: Advanced Blue War Hero's Crystal, a schematic that I have been trying to get for years drops from that box. Since they removed it without any warning, I think they should grant me the item, if they have no plans of bringing that box back. Removing that item without a warning was totally unethical and uncalled for. The most recent prewritten email they sent me said that the issue is caused by a bug and can't be fixed through customer service. I highly doubt the item just disappeared due to a bug. Especially since the 3 emails before that were unrelated to my case. They don't seem to read the emails/tickets that they respond to.There are many cases where an item doesn't work properly due to a bug, but it doesn't just disappear. For an item to disappear, the developers would have to remove it.

By email I mean I contacted customer service through email instead of by in game tickets. It gives the same results. It takes them the same amount of time to respond to players emails as it does to respond to in game tickets.

calling them through phone will not help because they don't deal with in game issues. They only deal with account issues such as cartel coins and subscription. They don't deal with problems you experienced in the game. The staff through phone isn't trained to deal with in game issues. Its not something they can assist with.

Before October 26th Bioware responded to my emails with a prewritten response that had nothing to do with my issue 4 consecutive times. Those took one to two days for them to respond to. I kept asking them to provide service instead of sending me worthless responses each time. The last email I sent them was on October 26th. They still haven't responded. To me it feels like they are ignoring it because they don't won't to deal with. I don't know if they are actually going to respond to it or not, but at the same time I don't want to send another email yet because I don't want to make duplicate emails for them to go through if they are actually going to respond to my first one. I understand there has been a lot going on with update 4.0. but that is no excuse for bad customer service. This game has been around for almost 4 years now. As a result, they should have better ways for dealing with issues like this. They should have developed more efficient ways to deal with a big influx of tickets. Is anyone else experiencing this at the moment?

apparently you did not read my posts. The lower level might and resolve augments have higher stats than the low level versatile augments. The old augments that I had were better.

I never learned the 186 augments.

its actually the complete opposite. Anyone with any sense would use the lower level ones (if they can afford it) because it boosts your stats and makes you even more powerful. It makes the game that much more fun.That is especially useful in pvp when competing against other players because most players don't use them. Having higher stats gives you a competitive advantage. I never trained them to be a completionist. There is always a purpose behind it. In case you didn't notice, the might and resolve augments have higher stats than the new versatile augments(when they have the same number).

I was just informed by customer service that the might and resolve augment schematics I lost was caused by a bug. Will I get my schematics back once this is fixed? Does Bioware have any way of figuring out which ones I had before they were deleted? I would really like these back because they have higher stats than the new ones. The old ones are also available for a wider range of levels. With these I can upgrade every 2 levels. With the new ones I can only upgrade once every 8 levels.

I can't believe this issue hasn't been fixed in the new patch. The developers haven't even acknowledged that this is an issue. This is unbelievable. People are wasting their credits on schematics that don't work. This issue needs attention.

1. If Bioware intended to not let syhtweavers keep might and resolve augment schematics then why did they keep the schematics in the game for us to relearn the schematic? Are you trying to say the developers are so incompetent that they took our schematics away and at the same time forgot to remove the ability the relearn the recipes? 2. You are wrong about players causing glitches in the game by keeping unobtainable items. If that were the case then we would not be allowed to keep armor shell schematics for War Hero, Battlemaster, and campaign shells, and ect. I have the schematics for yellow, purple, and cyan war hero crystals. Those are unobtainable. With your logic, I would not be allowed to keep those. We also wouldn't be allowed to keep Korrealis Baron, Korrealis Commander, and old armor shells from old vendors, such as columi gear. The list goes on and on. So if all of this is the "breeding pools for software bugs and exploits" then we must have lots of really serious problems already. 3. "The fact that you can see the schematic does not entitle you to a guarantee of being able to use it". If it lights up then yes you are suppose to be guaranteed to be able to learn it and craft it. The fact that it is not guaranteed in this case shows that this mechanic of the game is not working. Whether these schematics are suppose to be in the game or not is another story. It is unfair for players to spend credits on these schematics just to find out that it is defective and not learnable. Do you think the seller or customer service will refund our credits? Not a chance. Surely we can both agree bioware needs to intervene on this issue no matter which of us is correct. 4. So far I have not seen any concrete evidence that sythweavers are not suppose to be able to craft might and resolve augments. All I have been shown on this thread so far is that schematics from trainers before update 4.0. are no longer trainable. The might and resolve augment schematics are not from trainers, so base on the context of the developers statement you would have to conclude that these do not apply. 5. The developers should respond to this because they have not yet verified if these specific schematics are suppose to be craftable by sythweavers. If they have already talked about this then please share a link proving it. How much I pay them is not important. What is important is verifying it so the entire SWTOR community can be informed what is going on with these schematics. I am not looking to be the center of attention, I am looking for answers from official sources, I am not going to believe something just because its what I'm told. I have done that before in life, and it has backfired. So I need proof that this is intended as the new game design. What better people to ask, than the developers themselves? 6. Customer service is for the most part a joke. They mostly send prewritten responses that are unrelated to the problem I am experiencing. When ever I make a good point or refute their augment they threaten me and refuse to investigate or discuss my case any further. They are not usually there to fix the problem or verify stuff. They are unethical, immature and unprofessional. While there are so some great customer service agents, it can not be trusted as a reliable source because of the many bad employees.

Thank you for testing it. These are the same results I got.