I am also confused whether this only increases the absolute max (of extra slots you can buy), or also raises the base number of Character slots (without having to buy them). Anyone have any ideas on that?

Ah, I did not know about the upcoming change. I did not think this would rub so many people the wrong way, I just remembered my frustration about the limited information I got when I wanted to subscribe and wanted to know a few details before spending what is for me a considerable amount of money. However, my question is answered, time will tell if the change is for better or fore worse, but I, for one, am glad they did something about it. Thank you all for the fast replies. Sincerely

It is about two months ago now that I joined the ranks of subscribers and truly enjoy the experience. However, I do have one lingering issue that I wanted to adress now that I can: the customer support for Free to Play players. I understand that being a subscriber comes with many advantages and that it is supposed to be that way, this is why I ended up being one in the first place. However, when I had questions about being a subscriber (in this case concerning the Fallen Empire rewards and payment methods) that couldn't really be answered by the Q&A, I just did not know where to go to. When I looked at the Customer Support page I was directed to the standard answers, which, in this case, didn't solve my problem and because the forum is only for subscribers I was left with two other options: -Contact Us In-Game Which is only useable by subscribers -Contact Us By Phone Which, because I don't live in Germany, France, the UK or the US, would be a very expensive call in which case I might as well subscribe at least then I will get the game content and the advice for free. I understand you cannot have representatives in every country, and that this is something that takes a lot of time and money to answer, but an e-mail adres for this sort of thing that Free to Play players can send their questions to would go a long way. Maybe this exists already, I don't know, but if it does I could not find it on the customer service page, so you might want to post a link there. Sincerely, Reijiphantom