People are so negative nowadays, as well as impatient. I'm sure at least one SWTOR game developer has had a look at this forum and seen all of the whiners and thought to themselves "Why do I bother?"
Negativity aside, I do think Bioware need to interact more with the community on this one and keep us informed on what they're actually doing with their time. I haven't seen a dev post on these forums yet(I'm sure one has somewhere) but then I can understand that if they did, they would probably get torn to shreds by certain people. Bioware could really learn something from CCP on this one and something similar to the CSM(If you play eve, you know what this is) could really help.