hey ! i got exacly same problem for 3 week too i dont know wat to do ! i live in montreal ,quebec'Canada and in my city its french i cant even call the custumer service because its only in english , i dont speak enlish lol. cant call in france it cost a lor of $ per min. So i have try ticket but nothing.i have try to sub but same problem so i hade to go to a store that sell prepaid card 60 day. but now i really need cartel coin and i cant do ANYTHING! if you find something about it let me know ! thx for reading:D:D