Posting an update, so that Bioware is aware of the service they are providing and so that others can see.
I emailed Support@swtor.com asking how do I go about making a complain. Wasn't sure whether it was the correct email address or had a seperate one.
Guess who picked it up? The exact same guy who picked up my two previous tickets. So how do you think that went?
This was his reply:
"My name is ******* and I will certainly try my best to provide you complete information in the given situation.
We checked everything and it may not sound helpful, however as mentioned earlier the resolution stands the same and the armor set could not be restored.
Though our development team are always interested to hear suggestions, ideas, and constructive criticism about the game, and they regularly check the official forums to read feedback from players like you.
If you haven’t already, please post this in the Suggestion Box on the official forums: http://www.swtor.com/community/forumdisplay.php?f=349
While the SW:TOR team can’t reply to every post, they do read through them all.
If you want to see all posts from the dev team in one place, check the Developer Tracker: http://www.swtor.com/community/devtracker.php
Should you require further assistance with any other issue, please do not hesitate to contact us again.
Once again thanks a lot for contacting Star Wars : The Old Republic support."
Why do I keep having doors closed in my face by the exact same person on 3 seperate occassions? How is this fair? Is this guy covering himself cause he knows he screwed up? Is he new? What is going on?