I wanted to share in my ongoing case with EA over a Cartel Coin card:
I purchased a Cartel Coin card from Best Buy. Apparently, it was registered incorrectly at the register, because i could not activate the code on the SWTOR website. I called SWTOR support & the rep explained that this was the case. The card was registered as an EA cash card. I would need to redeem it on the EA site, then I could use it in the game. I tried to register it their with no luck, too. I contacted EA support and they too could not register it, either. It was escalated to a higher level and there its sits for over a week now.
I called them again this past week for a status update. The customer rep on the phone sounded so bored, like I was keeping her awake. I told her as much and that I wanted to talk to a supervisor. She tried very hard to not get one for me, but I persisted. When the supervisor picked up, he kept trying to talk over me, making me even angrier, telling me that i shouldn't have called because it will mess with the cases line in queue. I should just sit and wait for the email from support since he couldn't do anything either. REALLY!!!? I told him it shouldn't take a week to activate a $20 card. So that phone call was a waste of time, too. So now I am back to waiting to activate this stupid card.
Bottom line, EA is the worst. They buy out quality game companies to turn them into slave labor or to close them down and are happy to take our money without providing quality games or items we have purchased. Learn from my mistake: DO NOT BUY CARTEL COIN CARDS!!!!! You might not get it.