I am rather disappointed, the game download/install seems to have issues with some peoples computers and will download/install itself time and again if allowed to however....this ends up costing people money to pay for all this excessive downloading. So in desperation some might not make it in or get really upset like I did. After my second attempt to install failed I called the phone number given: 1-855-467-9867 which is for the US, first time around they had me delete the .variation files. It didn't work.
The second time I called in, 3rd try to download and install, They suggested I use the dxdiag to send them and that they would call me in an hour, after tech guys went over my stuff to see why my comp wasn't installing the game properly. She never called and I didn't get the e-mail she was supposed to send. She however also hinted that it may very well be a firewall/virus protection problem that wasn't allowing the install to complete. She was supposed to e-mail me something so I could mail the diag back to them...after a half hour wait I called them back. Yet another Tech sent me the e-mail and I mailed him back.
The whole time I was waiting on them I continued to download. However, when it got near the end of the download I disabled my firewall/anti virus protection for 15 min to see if perhaps this would be helpful, ya never know right?
I even began to take notes/time and what it was downloading so if I had to call back I'd know where it stopped...again. However, it installed and poof at around 8:30am on the 7th, today, I got into the game!
So, was it they who fixed the game install somehow? Was it the fact that I turned off my anti virus/firewall or just dumb luck? I don't have an answer for you. I do know that I got into the game after nearly 14 hours of attempting to install it. So, if you're stuck in the download/install loop, do yourself a favor and call them for help or perhaps attempt to turn off your firewall/anti-virus protection for the install time.
I hope in the end of what I've written here someone will read it and have had the same problem as many others and found an answer that despite the support teams efforts may not have afforded them.