Alright, so when you're 60 - 65, Heroics give you two Alliance Crates as a reward. Before you could buy them with Common Crystals, and it was easy to get your guys quarter- or half-way. I've noticed, though, that by the time you actually *reach* Odessen, Alliance Crates are only 1 drop. I don't see why it's restricted. Possibly for the Galactic Command, but for players who want to do KotFE with every toon, it seems a bit restrictive?
I only got one guy up to 20 Influence, and even that took a while. Most are about 5 - 10. I dunno, personally I find it very difficult for newer characters to get to 20 Influence when it's so hard to get enough Alliance Crates to make a difference.
Did you folks have the same problem?