I have called customer support and requested a full refund (I bought the digital version of the game). I have also filled a report with the BBB, since the guy on the phone told me he would foreword the concern, and within 24 hours I would hear back from a management team that could give me the refund. I am very disappointed in the lack of transparency, and if I do not hear back within the next 5 days, I will be filling a dispute with my credit card company.
Pulling a bait and switch on customers is a good way to piss a lot of people off, if anyone else is having issues getting a refund, I recommend using the BBB to hopefully get a response.
http://www.bbb.org/edmonton/business-reviews/computers-system-designers-and-consultants/bioware-in-edmonton-ab-111723#reasonrating
EDIT- Response to phone call received, filling credit card dispute.
http://imgur.com/5KrVP
