Update -- prior to the 11/14 patch, I had not yet received a reply. But a painstaking reassembling of armor sets on their original characters was partially effective, in that I could see them in collections, but the claim button was grayed out on other characters, even if the unlock had been applied. As of today's patch, I can now reclaim my collections as before, whew. My ticket is also gone, but I cannot say if that means it was automatically closed or if the ticket system is not currently functioning.

Many thanks to both of you. I have not yet received a reply from Customer Support, but am hopeful they are aware of the problem. I am now usually able to duplicate the bug, but still cannot solve it. Essentially, the character who has a given set, or pieces of that set, is the only one who will see the item in collections. And if that character isn't currently wearing the set (post-bound,) it says it is not in collections. Sometimes, if I put all or some of the items on the character who had the set first, the pieces will reappear in collections only while I'm logged into that character. But that information will only sometimes, but not every time, carry over to collections on another character (when it does, the entire set must be equipped on the first toon, as in I can't take them back off whomever owns them without them going missing from collections,) and sometimes, even when I'm actually wearing the entire set, it still says I own 0/0, even on the character wearing them. I'm very much hoping this is just a display bug, and that I have not lost anything, but I cannot currently claim any affected armor set from collections.

Has anyone else lost several items from their collections? I had dozens of pages before the patch, and now only have a few, and old and new favorites that I'm even wearing, are saying they are not in my collections anymore. Yes, entire sets have been previously equipped, yes, I paid the extra cartel coins for the unlocks -- I was so happy when so many favorites were available discounted during cartel-market sales. I'm terrified that I've lost years of investment, especially since I don't see many posts of this nature. Customer service hasn't replied to my ticket. Can anyone offer insight, and thank you! Update: I've discovered that logging into the character who has the outfit sometimes, but not always, corrects the collections listings. Also, if a companion is wearing the outfit, collections will not recognize it. If I hover over the armor while on a companion, it says I have 0/# of the set. If I am wearing the same set, it will reappear in collections. The problem is that even if I have a set unlocked, it sometimes only acknowledges that on the original character, even after I've paid for the collections unlock.

Guild Medieval is a quality-over-quantity guild that focuses on camaraderie, clean chat, honest sportsmanship, and casual gaming. My husband and I joined together several months ago, and have enjoyed its weekly ops and group activities. The SWtOR branch of the main guild (established more than a decade ago) is still growing, and members continually assist each other with both in-game achievements and personal goals. Outside of gameplay, members spend long hours together in Mumble, where many real-life friendships have been forged.