I agree 100% with the bold text here, I to played SWG and was very confused when I first landed, the community that was there when I started pre cu, was so helpful someone showed me the ropes, this game does not confuse you which is great but some of the sandbox elements would keep people amused while new content was made.
I have to say though one of the biggest things I find is actually not to do with the game, when things go wrong the silence from Bioware employees is so frustrating. How many people left who had no actual complaints regarding the game but couldn't for example log in or play due to poor patches? More responses from customer services that are not cut and paste so you actually feel like someone has read your text would go a long way to alleviating the hate on these boards.