I am sure I would get a faster answer, probably something alone the lines of "I'm not sure. but we can get back to you on that via email".
But I think it is also important to have these kinds of open discussions. If we are being treated unfairly, I think it should come out in a public forum instead of a private conversation.
If we are being treated fairly, then it will only show that BioWare is the stand-up company that they are projected to be.