I totally agree OP. This was a very smooth launch (yes it was a soft launch, not really an EGA since you can STILL pre-order the game and probably get into it early). I myself am still waiting for my invite (ordered Sunday 12/11), and of course I'm checking Twitter, Facebook, and the forums every 20 seconds for updates. The communication has been open and direct, explanations were given throughout about why things were being done a certain way. Really, amazing job.