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DPFlavius

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  1. You deserve it, you've been actively helping. GZ!
  2. Thanks for the info! The in game support sucks but yours is definitely good . There is no other place I can talk about the quality of support, and I am pretty sure it's a general view.
  3. Could be that you are right. As of now I just run the setting on medium (antialiasing) and all is well. But I remember having this issue a year ago on NVidia. Well anyway - thnx for the reply!
  4. Thank you for the reply. Yeah I kind of got it, whatever I encounter I am better off fixing it alone or by using forums. But I really feel for the guys in customer support, and in this case, see EA as being in complete offside.
  5. Quick update: I decided to call customer support in the UK, to reach someone I cold talk to about the quality of the support I got. After a nice introduction, I got notified that the estimated time for response in queue is 30 minutes.
  6. Lately I have been complaining about customer support, for some serious reasons, but after the latest development I just had to write this and post it for everyone to see. But instead of just flaming and exploding over the absolutely horrible, "customer support" SWTOR has, just read the following: - As soon as I joined SWTOR I realized that I simply can't use many of my custom interfaces. I need to load them each time and icons get messed up. I wrote a ticket (21909328) that was instantly closed and I was referred to the forums. No troubleshooting worked, so I gave up using custom interfaces. What mostly made me furious was how easy support just closes everything it gets. Standard response template. - I then created a feedback ticket, asking why we have in game support if all we get is closed tickets and referrals to forums. I mean they don't even keep tickets open until the issue is resolved, y'know out of basic customer service and ITIL. Standard response template - Later I get a completely separate issue, having encountered the antialiasing thing, when I use the in game setting to maximum it makes all light saber beams disappear together with holograms and other light effects. I created a ticket (21997719), flagging the issue as a bug. It got instantly closed, with a standard template indicating that I need to reopen it as something else than a bug report. They did not forward it to anyone, they just closed it asking me to open it again. - So I create another ticket to provide feedback on (21997719) and complaining about poor support, poor customer service and handling etc. Guess what. It got closed with a standard template for account issues. In other words it got closed with a reply to something completely unrelated. The standard reply indicated I should contact support over phone for any account related issues. - I have another ticket open and correctly flagged as something else than a bug for the antialiasing visual ... well bug. It is still open. It will probably be closed with the same horrible support. The support forums list of issues is endless. I have no words.
  7. Dear Bioware, I know patch 1.2 has been announced for launch during the month of April. I know talk has been going around about this for some time and just like 80% of the SWTOR comunity I am happy it brings so much fresh content and updates. Yet please be aware that you make a good thing turn bad by releasing a 24 hour notice of the final release date. How is it that you do not see how unprofessional and non ITIL conform this is? This is a paradigm changing patch, some ppl are trying to get that last bit of rank to buy a speeder, some need a few more armaments to get the weekly achiev. People have been planning certain things and needed a NORMAL weeks notice of final release/launch date. Some are still trying to get some warzone commendations in their pocket. This is the first time since early game access that I feel this is done by amateurs in a completely customer unfriendly and unprofessional manner. Chasing internal targets while maintaining launch secrecy is never to come before a smooth and polite launch. NEVER have I seen this in competitor MMO's. I am truly disappointed. Sincerely PS: You might want to look into your support service response times and SLA's as well
  8. Dear Bioware, I know patch 1.2 has been announced for launch during the month of April. I know talk has been going around about this for some time and just like 80% of the SWTOR comunity I am happy it brings so much fresh content and updates. Yet please be aware that you make a good thing turn bad by releasing a 24 hour notice of the final release date. How is it that you do not see how unprofessional and non ITIL conform this is? This is a paradigm changing patch, some ppl are trying to get that last bit of rank to buy a speeder, some need a few more armaments to get the weekly achiev. People have been planning certain things and needed a NORMAL weeks notice of final release/launch date. Some are still trying to get some warzone commendations in their pocket. This is the first time since early game access that I feel this is done by amateurs in a completely customer unfriendly and unprofessional manner. Chasing internal targets while maintaining launch secrecy is never to come before a smooth and polite launch. NEVER have I seen this in competitor MMO's. I am truly disappointed. Sincerely PS: You might want to look into your support service response times and SLA's as well
  9. OK, just bump if you agree that repair costs at high levels are just excruciating. I mean starting with columi and so you need to produce a lot of money just to keep up with repairs. Personaly i think this is a frustrating part of gameplay and it should be adjusted. I don't expect no costs at all but this is ridiculous. This IMO does need tending Bioware. So please post here if you agree and want a change.
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