It's about an expectation level not being met.
Someone who is nearing 50 knows he's about to enter a bracket where pvp is simply not fun unless you have the gear to survive and actually help your team achieve the win.
You (possibly in error) expect to receive a nice boost towards a gear set so you can have fun, and acquire nothing because the system is terrible. The guy who posted about his 19 hours is going to spend a lot more time than that getting wrecked before he gears up and can hold his own.
Either take gear completely out of the equation or make it definitely acquirable, not "maybe."
Personally I've opened a ******** of bags on my Guardian and can not get a weapon to drop. I have 3-4 duplicates of most pieces, but the most important one may never be looted from the bag. Like I said, a certainty applied to the token drops needs to happen. Give definite comms every bag or even just make the tokens able to purchase any item, anything could be better than the current system.