So I too have the same problem with the one time password. It arrives too late relative oft and i can't log in. Of course there is the solution with the security key but I live in Europe soo the only one available is the one on a smartphone. I would prefere not to use it. So the main problem is that the passwords come in too late for them to bei usable. I would suggest that you send an one time mail to everyone's account with a link to a code generator. You would have this generator on swtor.com and it would only be accessable from this link within you e-mail. The user would have to save this e-mail in his favorites and access it every time he logs in. So you would still have two levels of security (normal password and e-mail but without a third party - mail delivering service). It would be practicly the same thing. If a user deletes by mistake his one time e-mail (many will probably do) then the next time they try to log in they will have the opportunity to ask for a new e-mail with a fresh link. Probably it will take about as much as the OTP to get there but at least it won't expire. One would still have to log in to his e-mail everytime the game is started but one would at least be able to play the game. I'm not a computer specialist by far so I don't know if such a thing is possible to implemment but take it as a suggestion and not as criticysm. I can imagine that you have too few people and these people have probably a lot of overtime, but if you would work this out than you wouldn't have a lot of angry players pressuring you. For me for example I have very little playtime available so if it takes me too long to log in then it simply defeats the purpose. If you find my idea good and you would implemment it or something simillar than I would find it a gesture of good will on your side if you would reward me and a lot of other RP-Players with the possibility to wear Kallig's Countenance with a hood. I play an assassin on a pvp server but rp is still important and i thik Kallig's mask looks awesome especially with a hood. And if you're there on the Phantom chest Piece leave the hood, remove the funny looking collar and leave the little shoulder pads that you can spot underneath the collar (i emphasize funny too ridicolous looking) - it would look great trust me. Please excuse my spelling english is neither my main or my seccond language. Thank you A fan