Hi Everyone.... Thread Topic: Early Access "Queue" Based on what I've heard and read, the main complaints are: EA/BW did not provide specific details to customers who purchased "Early Access," e.g. Jane Doe pre-purchased "Early Access" in Aug and has been waiting around for days without any useful communication from EA/BW as to when she'll be granted access. Some customers who purchased "Early Access" were granted access "out of queue," e.g. Joe Blow pre-purchased in Oct and got in on Day-1 while Jane Doe who pre-purchased in Aug is still waiting for access to the game. Q: Did EA/BW provide details to everyone? A: Yes. Q: Could EA/BW have provided more details to each customer regarding Early Access? A: Probably. Q: Would additional details benefit customers? A: Yes. Q: Would customers have waited around anyway even if EA/BW had provided more details? A: Depends on the individual customer. What a customer does is outside of EA/BW's control; but customers' decisions and choices that are related to EA/BW games are definitely influenced by EA/BW's actions. Q: Should customers file complaints if they're unhappy about a product or service? A: Absolutely yes. Feedback often leads to improvements in quality of product and service., e.g. iPhone 4 had issues with reception when held in a specific way and customers complained. Overall the phone worked, but Apple used this information to improve its product. Whether or not all of the complaints about "Early Access" is legitimate needs to be discerned by EA/BW. Q: Should customers who got "Early Access" on Day-1 care about these complaints? A: Customers not effected would probably think not because it didn't effect them now, but issues like these may effect them next time. Happy gaming!