A 12 GB download is not a problem for me, usually. But for some reason it is throttled at 200 kbs.
I am livid.
Poor communication, poor organization and even poorer response time to a problem that may as it be affects a small amount of players in the grand scheme of things but it is still a problem.
If nothing else you could compensate those people who are forced to go over their d/l limit per week, or month.
A free week would not be amiss either.