This has been a very rough launch. The worst part is that the game hasn't even launched yet. I've seen many MMO's launch going all the way back to EQ1, and been part of quite a few betas. This is not a new genre. There is hard statistics to pull from that are known within the industry. The programmers and developers are aware of all of these statistics and have been very vague on solutions, customer communication and the like. I'm not a fanboy or against the company here, I'm just stating the facts. I'm a realist. There is an immense amount of money that this game has already generated due to the Star Wars franchise, BioWare and EA all being a part of this and frankly it surprises me that this prelaunch has gone so awry. The terrible waits on the queues is unnecessary (I feel really bad for those of you that have had to wait upwards of 2 hours or longer, in some cases due to a random disconnect). These problems are due to programming/planning errors and oversights and hopes that people will not log in to play the game all at once. Impress us please Bioware and EA... you have built this up to be such a great experience and already many fans are becoming enraged at your lack of planning and customer care. People will play another game when it comes right down to it, and you have plenty of competition. I myself am going to review whether I want to keep playing and giving you money for my subscription to this level of quality or lack thereof. I'm sure many others are feeling the same way. On a positive note, the game is fun and the content is immense and interesting, so why not fix the server issues NOW, don't play dumb, you know what you need to do.