I don't particularly like the way they're handling the launch. I've been part of quite a few betas, head starts and trials. This staggering is the lamest way to "ramp up" their servers. Its just sugar-coating that they're not ready for launch, end of story. If you advertise a head start, it should be that. If on average everyone is only going to get 1 day, state that. I'm not asking for much in all honesty. They want the pre-orders and they want my money. Its a business and I get that. But I am definately noticing very sad similarities between these folks and the "game that shall not be named" (WoW) woopsie. . . . Vague, nontransparent babble. . . I wish there was more honesty from the start. I am not impressed by ANY means. I am not looking to cancel solely on the grounds of not being in the headstart which was outlined in the pre-order. I would like to have no further dealings with them (Bioware/EA) for their poor planning, poor customer service, poor communication and overall poor atmosphere. You dont have to share my thoughts or ideas, I am just inquiring here in the customer service section for a way to cancel my pre-order.