Back when I lived in my parent's basement and raided 24/7 server-firsting everything in vanilla WoW (best time of my life!), we practically received instant GM assistance with any problems such as bugged loot. And the GMs were always competent and capable of resolving issues. Now compare that to Bioware's support? What do they do? Ignore tickets for weeks. Send you bogus responses, often having nothing to do with the reported issue.
Bioware's support is abysmal.
However, nowadays I play games casually. I have a level 30 operative and level 25 sentinel. I can say the game has been quite enjoyable when it works (way to many crashes/bugs/failed patches/performance issues/graphics glitches, etc). But I knew from the get go that this game would have no success endgame. The server populations alone are too small to maintain a satisfactory endgame past a few months.
On top of that Bioware should have known that WoW has handicapped the masses when it comes to forming groups and community gameplay. Even Rift knew, and thus implemented a system appropriately. Too many players just want a button to click to play silently with strangers. This is just WRONG. WRONG WRONG WRONG.
I think back to games like EQ or FFXI where the enjoyment of the game was interacting with other players, forming relationships, returning to play again with acquaintances, etc. And i'm not just talking about participating in a guild. The community aspect of SWTOR is damn near impossible to swallow.
And to roll that rant back to the topic at hand. Community = mmo longevity = endgame.
So, when's guild wars 2 be released?