Thanks for the update - yesterday though I only Q'd for 5 mins.. fine by me and i'm on Harbringer.
As for Oceanic servers? The game hasn't launched here yet!!! Seriously people get it right. Oceanic servers will launch with the official launch here I expect.
BW i do not envy your job, everyone wants everything now but the people who are QQ are the minority, most people have been here before and have to say this is one of the smoothest launch ever.
DC's? its not BW's issue if you have a crappy internet connection, haven't crashed once, yes it must be frustrating but seriously let them fix what they can and either upgrade your PC or your IP provider. oh and please stop the QQ in and out of game. it gets SOOOOOO boring.