I used to think In Game Support was Cut and Paste Msgs.. and dust in the wind...
Jorg and Sorno (Or w/e) froze one of our guildies. And even after they left the zone, continued to be frozen... indefinitely. Logging back in, still frozen...
We got a actual GM response, and I'd say in only 5 minutes. I don't believe their was any chat to come with it, just a countdown.. a timer... and he was killed, but at least we could continue to raid. Prompt timing... Thanks Mysterious Ticket Helper...