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Lissia

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  1. I have a question about the mobile security key option. Two months after launch, my fiance had to take his mobile security key off of his account because he got a new phone. It was removed without an issue, but there was no support for linking a new phone to the account. With the recent changes to the security key programs, we thought that would have fixed it. It didn't. He gets the exact same code every time from the computer to put into his phone. We have restarted, deleted cookies, restarted the phone, tried a different browser, logged in, logged out, and spent an hour and a half on the phone with a customer service agent. When we were able to speak to his supervisor, he said that it was an issue with the website. It is still not fixed. Can you tell me, please, when we might have some information on this issue, if anyone else is having this issue, and if there is a fix what it is? Thank you so much for your time. I know it is very valuable. TL;DR linking a new phone security key to the account is not working after taking an old phone security key off the account. Why?
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