Are the people defending the company affiliated with it or just fanboys?
Because when you roll on a server on early access which is not fully populated, and after leveling it is, you shouldn't be expected to start from scratch just because the company isn't prepared enough to avoid the massive queue problem.
Oh well, i guess its only the players' fault. Poor Bioware. What are they supposed to do about queues? Clearly it is not their problem. Damn irrational players, lining up in queues.