I still don't get how come a next generation MMORPG like this one don't have Live fixed updates and this 5 6 hours downtime to fix just a few bugs why 5 - 6 hours downtime update when most of this problem bugs can be done with just a server restart.
I can tell that your HeroEngine is not Flexible Enough to do this kind of task
This is by far the wost MMORPG in Customer support / Fixed patch Updates / And overall flexibility
Take example
1. Rift at launch stood almost 3 weeks with out a single Downtime just some random restart Best MMORPG LAUNCH IN History
2. WOW usually big updates done on Tuesday no more than 5 hours most small bugs fixed are done live or random restarts.
Lean from the other's it don't Hurt, Wan't to be the best be the best! hire better Developer/Programmer make the game easier for you and for the community around us
we are in the 2012 no 1990 stop taking 5 hours just to fix 3 bug learn how to do Synchronization apply an update to 1 server and automatic will do all the other / Program your HeroEngine to allow Developer to do Live fixed Update with out the need of shutting down and take 5 Hours. I'm Under the impression that you guys don't wan't to spent bandwidth and so for are force everyone to disconnect for 5 hours to save bandwidth..
anyway there is a lot of theory about this. Please Respond in a Constructive way and most of this is a suggestion to bioware to urgen them to explorer the other posibility mention in here. Also Stop Draining out our free Month of play!