I just ran into what seems like a common bug while questing on Corellia where the mission "Industrial Collapse" bugs out and you cant complete it. I tried every step I could finally resulting in me dropping the quest and trying to pick it back up only to find out that Im unable to. I sent in a ticket and waited 24 hours for a response only to essentially be told "Eh, it's not important. We only fix class missions".
What kind of lazy response is this? Your game BROKE. Your quest bugged out through no fault of my own, I wanted to see the story line through to the end MYSELF. Not look up a video or something, or have to level another character just to see one quest line.
Before anyone says it, no, I dont care if I can skip it. Im already level 50, I dont care if I can rush my class missions. This is unacceptable, when something breaks in game you're suppose to fix it. Thats the job you all were given. It's not entitlement, it's not raging over nothing. You have something in game that doesnt work, and you choose to do nothing about it.
I dont know why Im surprised though, Im still seeing problems that have plagued the game since launch. Such as crashing during Esseles and Black Talon.
This is just unacceptable, if other games can restore/fix broken quests why cant you?