EA of late have improved their customer support in general, I don't think we can slate that aspect of them anymore. Regarding policies they implement, that's personal preference.
EA have the amazing ability to provide a massive financial support for this game, just look at the production costs of this game so far. As a result we have this beautifully made and very entertaining game on our hands, or soon to be on our hands today. Just enjoy and provide constructive criticism or suggestions rather than; "I'm not in! I took the day off of work" or "I flunked school for this!! This is an outrage!"
Enjoy.