Jeez, I know that sarcasm doesn't translate very well over teh interweb, but really.
I'm on your side, for heaven's sake.
How BioWare find it acceptable for a lead like SR to basically say: "thanks to all those of you who purchased our product in advance, had your guilds deployed, and now have to tolerate 2+ hour queues in order to play FOR THE FORSEEABLE FUTURE" is beyond belief.
No, it isn't acceptable.