BioWare should be ashamed. Update on my issue... Granted Early Access after several days. Never received the level 60 character and two additional character slots. Opened second ticket on 10/26 and still no update.

Feel free to read through my thread. You may be having same problem. http://www.swtor.com/community/showthread.php?t=842701 Short story, I did everything right to have early access but still don't have access and CS cannot commit to even a 24 hour turn around at this point.

Answer is NO. And I have contacted them four times by phone today. The first two couldn't understand the difference between PDT and GMT. The third promised I would have access in a "couple hours". The fourth who I called four hours after the third, said I should have it by tomorrow which he claimed was still "early". So almost 10 hours later, I still have no access.

And I can confirm that I was subscribe for each of those rewards. CS also confirmed after 3 calls and lengthy discussion regarding the difference between PDT and GMT.

Well four hours later and still no access. I guess I spoke to soon.

Good to know. I went to fleet bolster and was shocked... I didn't think of queuing but glad to know that the results are different. Hopefully we will have some good information on Bolster soon.

Finally good news. CS now recognizes the issue I described above and is taking steps to grant me access. I wish I had the name of the first two CS reps I spoke with who were certain I was wrong.

It sounds like that might address my issue but when I re-log I do not have access. I guess another hour on hold with CS is in the works for me again.

Thanks. I have spent several hours on hold with CS this morning with no luck. Was disconnected during the first call which was very frustrating. I am guessing anyone who subscribed during that 7 hour windows is having the same problem.

To qualify for the Knights of the Fallen Empire Subscriber Rewards, the account must be in a Subscriber status as of 11:59PM PDT//6:59AM GMT on the date listed by the reward. The above is in reference for early access. For the individual rewards the status were posted at 11:59PM PDT.

Did you qualify for all days? If so, you should be fine. I think the question in the air is if the companion that was extended is using the original date, or the correct date. I did qualify for all the days. CS is saying that I did not qualify for the first reward because they are showing August 11th at 12:22AM GMT. CS has confirmed that I qualified for the other 3 rewards. My point is that August 11th at 12:22AM GMT is August 10th at 5:22PM PDT and should qualify. I assume anyone in the 7 hour time frame from August 10th at 5PM PDT to August 10th 11:59PM PDT are having the same issue as me. Since account activity is converted to GMT.

Taken from the SWTOR.com website: To qualify for the Knights of the Fallen Empire Subscriber Rewards, the account must be in a Subscriber status as of 11:59PM PDT//6:59AM GMT on the date listed by the reward. Based on the above for the first eligibility date that would translate to: August 10th at 11:59PM PDT or August 11th at 6:59AM GMT (This is the only way to interpret the time reference above and they are identical times just stated in different time zones.) I subscribed on August 10th at 5:22 PM but since account activity is posted in GMT it is listed at 12:22AM GMT. I should have qualified for the reward and therefore the early access but I am being told that I missed this deadline. Please someone that can tell time review this post and help CS correct this error.