It is a shame.
Forums in MMO's are pretty much allways a place where little constructive happens. It would be interesting to see how many players actually poste here, versus the number of active subscribers.
BW runs a business, and therefore wouldnt do anything to upset their customers on purpose. Not because they like their customers, or to be nice - NO BECAUSE THE ARE HERE TO MAKE MONEY.
Therefore, try to relax a little, BW are more than likely working their butt off:)
/Endrant
Disclaimer: English is my 3rd language, so be patient with spelling and grammar errors.