I understand the need for patches. Thats not what the original poster is complaining about. He's talking about the frequency of the patches and the resulting downtime resulting from it. I disagree that it is the way things are done in the information age because if the answer for customers is to leave the game for a few months and come back later then that is money lost for Bioware or any company that uses that model. Someone posted that getting credit back for the 2 hours would be somewhat dumb because it would be like getting 1 cent back. It's not the money for me personally I care about. If Bioware put in policies to credit back users for unplanned downtime like seen in the frequency of the patches, it would equal real money for them and would be an incentive for the devs to get the patches right so that we wouldn't have to experience the extra down time. Many people here don't seem to get that the complaints we're voicing is for the benefit of the customer base. It's our money and time and we're complaining in hopes that Bioware will address the issue. There are other reason I stay for the game, so quitting and coming back isn't the answer to addressing a problem. Voicing a concern in hopes that they fix the problem is at least a step in the direction towards resolution. Telling the people who voice these concerns to stay quiet doesn't help the user base at all. Also I don't believe it helps Bioware in terms of feedback should they choose to use it.