Just got a new phone and forgot about the security key. Thought it was going to be like WoW where you can just switch it over. Nope. But calling was less painful than expected. Woman was nice, barely spoke english but got the job done. She also mentioned not to install a new mobile one because they're having issues with them. Oh well. Was on the phone for less than 5 min. Only took that long because I needed to repeat my email address about 5 times so she could understand it.