Just sounds like bad luck to me. I did the pre-order and got early access like many people did, the only issue that i have had with the game is the "Kira bug". Everything else has been just fine, the occasional graphic glitch but nothing for major concern. Sorry about your luck, these things happen with every MMO with release. There will always be bugs and glitches and such. If you are a true fan of the game you will stick with it in hopes that it gets better. Yes it is frustrating as can be, yes the customer service seems horrible, but you have to consider as well that you are probably not the only one with this problem and they are trying to fix it in a timely manner. Now what is a timely manner for you may be completely different than for someone else. Just be patient they are trying their best to resolve these issues.